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There’s Not Much We Don’t Offer. If you need a special service, just ask.

Services Listings

For Owners and Management Companies

We know that as an owner or management professional your todo list just keeps growing. Becoming an EMR customer moves a batch of tasks from your list to ours, saving you time and money. We’ll regularly read your main and sub-meters, calculate each tenant’s water charges, and deliver a package of prepared bills to be passed on. Included in each bill is a pro-rated portion of our modest fee. Our system insures that most water charges are paid for by your tenants: they used the water and so they should pay for it.

We also monitor consumption patterns and can tell if any of your tenants are wasting water through leaks, running fixtures or water-cooled equipment. We make sure your water bills are correct, and if they’re not, we’ll manage the entire adjustment process and get you the refund you deserve. If we notice any plumbing issues or code violations we’ll notify you immediately potentially saving you a very expensive city fine. Read More

For Tenants

We know you must pay for the water you use, but if your landlord isn’t an EMR customer, there’s a real possibility your bill includes an error or overcharge. Protect yourself and be confident you’re not paying more than you owe. Let us read your meter and prepare a statement you can submit to your landlord. And we’ll let you know if you’re wasting water so you can take appropriate steps to correct the situation.

Meter Installations

Meter Installations

When commercial tenants either don’t have sub-meters, or their current meters are not registering properly, we will usually estimate their usage. Then, possibly over-billing or under-billing becomes an issue. Furthermore, if a non-payment issue (due to estimated bills) becomes a court issue, estimated billing is not favorable in the courts eyes.

Exact can handle all types of meter installations or replacements. By installing new sub-meters and replacing existing non-registering meters, insure that tenants get billed accurately and avoid questionable billing.

Backflow Prevention

Backflow Prevention

Backflow prevention devices are required, by code, throughout New York City. This prevents contaminated water from getting into the NYC water supply. Exact can assist you in getting backflow devices installed, and maintaining yearly inspections, which are also required.

Audits and Recovery

Audits and Recovery

There’s a number of ways your water bill can be incorrect. An estimated bill may be significantly higher than necessary, a meter may be malfunctioning or misread. We’ll look over your bills and make sure the charges are correct. If there’s an overcharge, we’ll manage the entire process from making an initial claim to getting the adjustment you deserve. Dealing with water bureaucracies can be frustrating and confusing, especially for the uninitiated. We’ve been dealing with such agencies for years and know the process and the key people to talk to. Our track record for securing substantial recoveries stretches back for decades and is part of our unparalleled audit and recovery reputation.
Plumbing Consultation

Plumbing Consultation

As the only meter reading company in the region owned by two Licensed Master Plumbers we will let you know if any changes are either required or recommended. If you need work done, we’ll tell you just what needs to be done, refer a top-drawer plumbing contractor to you, and make sure the work is done properly and you’re charged a reasonable fee.
Boiler Metering

Boiler Metering

A leaking boiler is nearly undetectable. Boiler leaks waste millions of gallons of water every month and can cost their owners a fortune. We’ll make sure your boiler is properly metered, read the meter regularly, and alert you to a leak as soon as it begins.
NYC Water Bureacracy Alerts

NYC Water Bureaucracy Alerts

Given our long and close relationship with water authorities in the five boroughs, Westchester and Long Island, we are well-acquainted with changes and practices that can have a significant impact on the people paying water bills. All EMR customers receive bulletins notifying you of any changes or updates within the various Water Departments. You’ll learn all the water news that’s fit to print, often before the rest of the rate-paying public.
NR Meter Remediation

NR Meter Remediation

An NR meter is a non-registering meter. Often times a meter will stop registering water usage, giving your tenant free water and leaving you to absorb his rightful share. As part of our standard meter reading service, we’ll identify an NR meter and prepare back-billed invoices for your tenants to bring them current with what they owe for the water they’ve actually used.
Our Business Practices

Our business practices...

are a service in themselves, and we deliver them to all our customers completely free of charge. There’s no contract to sign: we do business on a month-to-month basis. If you want to discontinue our services (and we’re confident you won’t) a simple phone call is all it takes. Everyone who works for EMR is committed to customer service. Call us between 7 and 3 any weekday and one of us will make sure you’re satisfied. We’re experienced professionals, and we’re flexible: we go where we’re needed and do what needs to be done. And we’ve held the line on price increases year after year – as everything else goes up, working with us becomes a better and better deal.